F A Q

What types of products do you specialize in?
We specialize in popular lifestyle products such as apparel, accessories and decorative home products from various exotic countries within Asia. Our products also make excellent unique gifts for friends or relatives. In a nutshell we specialize in high quality exotic Asian goods.
Can you send me a product catalog?
If we tried to capture our enormous items on paper, it would be thousands of pages ... imagine getting that in the mail! And, it would need to be constantly updated as we add new products. Our customers overwhelmingly prefer our quick-and-easy online shopping experience
Colors of our Products
While we have made every effort to display as accurately as possible the colors of our products that appear on the Site, the actual colors you see will depend on your monitor. We cannot guarantee that your monitor's display of any color will be accurate.

What is the quality of your products?
We make sure that every product we sell is individually handpicked to ensure the high standard of quality our customers expect of us. We also make sure to scout various markets for the best prices of individual products so as to pass on the savings to our customers.
When will my order be shipped?
All stock merchandise will be dispatched for shipment within 2-3 working days of receipt of order. Please allow an additional 3-5 working days for custom-made or alteration service. You will be notified via email of any back orders, or other delays in shipping your order.We offer delivery via Registered International air parcel which takes up to 9-11 working days for you to receive your goods. We also offer Worldwide Express service which takes up to 3-5 working days for you to receive your goods.

How long would it take to receive my items after placing order?
The total time required would be order processing time plus shipping time. A rough estimate for delivering to any major city in the world would be as below:
Stock Orders with Air Parcel Shipment: ~ 11 to 14 working days
Stock Orders with Express Shipment: ~5 to 8 working days
Alteration or Custom-made Orders with Air Parcel Shipment: ~ 14 to 19 working days
Alteration or Custom-made Orders with Express Shipment: ~ 8 to 13 working days
NOTE:For request of urgent delivery, please specify when ordering and we might be able to shorten the lead time if condition permits.
What countries do you ship to?
We ship to virtually all major countries with most buyers come from USA, Canada, UK, Spain, Netherlands, Germany, Sweden, France, Australia, Japan, etc.
How to track my shipment?
Once your order has been shipped, we will provide you a tracking number, please enter this tracking number at relevant site below to track your shipment:
Air Parcel:http://www.usps.com/(USA); http://www.postoffice.com/(Rest of the World)
EMS:http://www.usps.com/(USA); http://www.postoffice.com/(Rest of the World)
UPS:http://www.ups.com/
DHL:http://www.dhl.com/
FedEx:http://www.fedex.com

What should I do if the goods received are damaged?
All products are carefully wrapped with utmost care to ensure a safe delivery to its destination. In case of damage during shipment, please file your damage claims to the delivering carrier immediately, and notify us within 72 hours of receipt of damaged merchandise by you.
What products can be returned or refunded?
We guarantees our product to be totally satisfied by you, and is very flexible on our return and refunds policy. However due to certain products that maybe customized to an individual's fitting, we will be unable to offer such perks to our customers.
We allow ALL BUT THE FOLLOWING products to be returnable/refundable:
- Custommade clothings.
- Personal name imprinted T-shirts
- discounted and bargain selection items
- items purchased over 45 working days

Can I have refund if I reject my package when it is delivered to me?
If customers reject the package because of customs issue or other issues arouse at their side, we will not be responsible for arranging any refund towards the rejected package as we have fulfilled our obligation to complete and ship the orders to customers.
What is your address for returns or exchanges?
We usually advice customer to contact our staff before sending items back to us, as there may be times when we can help you avoid unnecessary costs of sending your items back to us. We'll tell you the best way to handle your returns or exchanges and what you can expect from our end. In the event you have to send the items back to us, please contact our exchange department via this address:shuanggang777@yahoo.com.cn
Can I get a refund?
You will be eligible for a refund claim within 45 days from the date you placed your order. For refunds, we will issue you an immediate refund of the value of your returned goods minus a 10% re-stocking fee. This applies ONLY for items purchased at normal retail price. Discounted items or items purchased as part of a special promotion are NOT eligible for cash refunds, although we may be able to offer you store credits equivalent to the amount of the purchase price of your returned goods. These store credits can be redeemed as cash equivalents on your next purchase. For the best arrangement, please contact our staff to service your return request.
What happens after I place my order?
Our ordering system immediately emails you a copy of your latest order once you've placed an order through our online order form. You will also receive another email from us in about 4-5 business days to inform you of the status of your order. Please ensure that you are using your correct email account to view your email copy(i.e. the same email address you specified when filling out our online order form).
I haven't received any information about order status. Is there a problem?
You should have received an acknowledgement approximately the status of your order in about 4-5 business days after you had placed your order. This message will inform you whether your package has been dispatched or of available options in the rare event that your order cannot be processed. Please ensure that you are using the correct email account to view our acknowledgement email directed to you(i.e. the same email address you specified when filling out our online order form).